Can you switch broadband during a contract?

Yes, but if your existing contract has a minimum term and you’re still within that period, it’s likely you will have to pay an exit fee. If you still want to cancel during the contract, make sure any cancellation fee is less than the amount you save by switching.

However, you might be legally entitled to cancel the contract without a fee if either:

• you signed up less than 14 days ago (i.e. you’re within a ‘cooling off period’)


• the price of the contract has gone up


• there’s a problem with your broadband speed