Most of the Pockit customers don't experience issues with paying by their Pockit Prepaid Mastercard® online or in-store.
There are a number of reasons why your card payment might have been declined:
- Your balance might not be enough to cover the transaction. See how to check your balance
- If you're in store you are may be asked to do Chip & PIN more often. The Pockit app will alert you when you need to enter your PIN number next time. See how to check your PIN.
- You're paying at the petrol pump or similar and the merchant is unable to check if you have funds available. See more on offline transactions
If you continue experiencing issues with paying by your Pockit card online or in-store, please contact us.