In case you don't recognise a transaction, please follow these steps:
- Sometimes the merchant name shown on your statement may appear slightly different to the actual merchant you purchased from. Contact the merchant for more details.
- If you have signed up for any card subscription, free trial period or recurring card payment plan, please contact the merchant to find out more about these charges and cancel the subscription if need be to avoid any further charges.
- If any of your friends or family members happen to have access to your card details, please speak with them to make sure they have not made this payment.
If you still believe your card has been used without your permission, please block your card immediately to avoid any fraudulent use, otherwise, you will be liable for any further fraudulent transactions. See how to block your card.
We also advise you to order a replacement card as well. See how get your Pockit card replaced.
Then contact us.