What to do if your account has been debited but your goods have not arrived? Amy-Lee December 14, 2020 13:26 Updated If money has been debited but you haven't received your goods, please contact us. Related articles How can I contact Pockit? What is a chargeback? What to do if your statement seems incorrect? What to do if you don't recognise a transaction? How long does the UK transfer take to reach the recipient's account?