What to do if your statement seems incorrect? Amy-Lee December 14, 2020 13:41 Updated Firstly, please check these questions: Account has been debited and the ordered product has not arrived? Noticed an unauthorised transaction on your statement? None of the above? Please, contact us. Related articles How can I contact Pockit? What to do if you don't recognise a transaction? What to do if your account has been debited but your goods have not arrived? How to make a complaint? How to refresh your balance?