What to do if your statement seems incorrect? Amy-Lee June 10, 2021 14:15 Updated Follow Firstly, please check these questions: Account has been debited and the ordered product has not arrived? Noticed an unauthorised transaction on your statement? None of the above? Please, contact us. Related articles How can I contact Pockit? What to do if you don't recognise a transaction? How to download a statement of transactions? What to do if your account has been debited but your goods have not arrived? What to do if you've topped up your account but the available balance hasn't been updated yet?