What to do if you haven't received your cashback? Amy-Lee May 10, 2021 17:21 Updated Follow Cashback can take up to 60 days to be credited to your account from the date you made the purchase. If it's been longer than 60 days and you haven't received your cashback, please contact us. Related articles How can I contact Pockit? Who are the participating retailers? How to earn Pockit Cashback? Will I receive Cashback in addition to special offers or promotions? What to do if you've topped up your account but the available balance hasn't been updated yet?