What to do if your Pockit card has just arrived and doesn't work? Taha Siddiqui June 04, 2021 07:19 Updated Follow In a rare case your newly arrived Pockit Prepaid Mastercard® doesn't work you will need get it replaced. Please contact us and we'll replace it for free. Related articles How can I contact Pockit? How to activate my Pockit card? How to add money at a PayPoint store? How to order a replacement Pockit card? What to do if your Pockit card is captured by an ATM?