How to replace your contactless prepaid Mastercard®?

You can order a replacement card quickly and easily in the Pockit app or in your web account in case it was lost or stolen.

Here's how to do this in the Pockit app:

1. Log in to your Pockit app.
2. Tap on the "Account" tab at the bottom of the screen.
3. Tap on "Replace card" menu.
4. Select the reason for the card replacement (lost or stolen)
5. Confirm your residential address. Please make sure it's correct, so to avoid delays.
6. Choose a delivery method.
7. Your new Pockit card is on its way!

Here's how to do this in your web account:

1. Log in to your Pockit web account.
2. Click on the "Manage card" menu below the balance box.
3. Click "Replace card" .
4. Select the reason for the card replacement (lost or stolen).
5. Confirm your residential address. Please make sure it's correct, so to avoid delays.
6. Choose a delivery method.
7. Your new Pockit card is on its way!

See how much does it cost

See how to activate your new replacement card