What to do if you received a prompt to authorise online 3D secure transaction you don't recognise?

As of December'21 you are able to authorise your online 3D secure transactions via:

1. SMS One Time Password sent to your registered phone number
2. Straight from the Pockit app or your web account

Here's what you need to do if you received a prompt to authorise online 3D secure transaction you don't recognise on your app.

1. If you received a notification like this
2. When you log in to your mobile app you will see this screen 

      3. Tap "I didn't request this"

4. Block your Pockit card. See how to do this

5. Contact us

Here's what you need to do if you received a prompt to authorise online 3D secure transaction you don't recognise in your web account.

1. If you received a notification like this
2. When you log on to your web account you will see this screen 

      3. Tap "I didn't request this"

4. Block your Pockit card. See how to do this

5. Contact us