Customer Help Centre
Open Pockit account 🏁
- What is a Pockit?
- How to get a Pockit account?
- Can anyone get a Pockit Card?
- Do you do a credit check?
- Is the Pockit account an app only?
- Are there any fees?
Pockit card & PIN 💳
- What to do if you received a prompt to authorise online 3D secure transaction you don't recognise?
- How to authorise online 3D secure transactions in Mobile App and Web Account?
- Where can I use my Pockit card?
- Can I use my Pockit card to make purchases using PayPal?
- How much money can you spend on your Pockit card online or in-store?
- Can I go overdrawn?
Your Pockit account 🏦
- How to obtain access to the funds held on your dormant Pockit account?
- What does Pockit accept as a proof of source of funds in your Pockit account?
- What does Pockit accept as a proof of ID?
- What does Pockit accept as a proof of address?
- How to add your Pockit code to your Pockit account?
- How to check where you are against your limits?
Add money 📲
- How much money can you send to your additional Pockit card?
- What does Pending mean for BACS payments into my account?
- How much money can you add from other Pockit accounts?
- How much money can you add to your Pockit account at PayPoint?
- How to add money to your Pockit Account?
- How to add money via an UK bank transfer?
Send money in the UK 💸 🇬🇧
- How much money can you send to other Pockit accounts?
- How to send money in the UK
- How much money can you send from your Pockit account in the UK?
- How long does the UK transfer take to reach the recipient's account?
- How long does it take to send money abroad?
- How long does it take to transfer money to my additional card?
Send money abroad 💸 🌍
- See how to send EUR to countries outside of Europe
- How to send USD to countries outside of the USA?
- How to send money abroad?
- What countries can you send money to?
- How much does it cost to send money abroad?
- What payout methods do you support?
Pockit Direct Debits 💼
- What is Direct Debit?
- How to enable Direct Debit for your Pockit account?
- How to set up Direct Debit with a company?
- What is the Direct Debit guarantee?
- What happens if you miss your Direct Debit payment?
- What happens to your Direct Debit if your bills change?
Use your Pockit card abroad 🌴
Earn Pockit Cashback💰
- What is Pockit Cashback?
- How to earn Pockit Cashback?
- Who are the participating retailers?
- How does the Cashback get paid?
- Will I receive Cashback in addition to special offers or promotions?
- Is there a limited number of times I can earn Cashback at a participating retailer?
Build better credit score 🌿
- Can I pay a different monthly amount or add extra money if I have it?
- Can I pay in weekly or every four weeks, rather than monthly?
- Can I take my money out the Pockit LOQBOX early?
- Can using Pockit LOQBOX hurt your credit score?
- Does it matter how much you choose to pay into your Pockit LOQBOX each month?
- How does Pockit LOQBOX work?