Troubleshooting
- What to do if your contactless prepaid Mastercard® hasn't arrived?
- What to do if your contactless prepaid Mastercard® has just arrived and doesn't work?
- What to do if your contactless prepaid Mastercard® is damaged?
- What to do if you received a prompt to authorise online 3D secure transaction you don't recognise?
- What to do if your contactless prepaid Mastercard® is captured by an ATM?
- What to do if your contactless prepaid Mastercard® has been stolen?
- What to do if the ATM does not dispense your money?
- What to do if your contactless prepaid Mastercard® payments keep getting declined?
- What to do if you have used the wrong PIN too many times?
- What to do if your card payment has been declined?
- What to do if your account has been debited but your goods have not arrived?
- Why has my chargeback been declined?
- What is a chargeback?
- What is a pre-authorisation?
- What is an offline transaction?
- What to do if you've entered the 3D secure (MasterCard SecureCode®) One Time Password incorrectly?
- What to do if you entered the card security code (CVC) wrong too many times?
- What to do if your online purchase has failed?
- What to do if you don't recognise a transaction?
- What to do if you lost your contactless prepaid Mastercard®?