What to do if you've topped up your account but the available balance hasn't been updated yet?

Different types of payments take a different amount of time to process. Click here to see how long this may take.

If you still haven't received your payment, please contact us via the in-app chat or by sending an email to help@pockit.com. When doing so, please make sure to include the sender's details or a photograph of the PayPoint receipt or anything else that may help us investigate the payment.