How to make a complaint?

If you are dissatisfied with Pockit, or the level of service Pockit has provided you with, please contact us using one of the below convenient ways:

• Email: help@pockit.com 
• Chat: 
  • via your Pockit app
  • via your web account
• Post: Pockit Ltd PO Box 1379, Newcastle Upon Tyne NE99 5FG

When contacting us, please provide:

1. your name
2. your nine-digit customer reference number
3. the reason for your concern.

For us to be able to provide you with a prompt response, please include as much relevant information as possible to assist us.