Troubleshooting

• Why my account is under review?
• What happens if some of functionality of my Pockit account is limited?

• What to do if you're unable to access your Pockit account?
• What to do if you haven't received your cashback?
• What to do if you've topped up your account but the available balance hasn't been updated yet?

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• How to make a complaint?
• Can I speak to Pockit on behalf of the account holder?
• Can I contact you from another email address?

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