Troubleshooting

• What does Pockit accept to verify your account?
• Why my account is under review?
• What does Pockit accept as a proof of source of funds in your Pockit account?

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• What to do if you're unable to access your Pockit account?
• What to do if you haven't received your cashback?
• What to do if you've topped up your account but the available balance hasn't been updated yet?

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• How can I contact Pockit?
• Where else can I get help?
• How to make a complaint?

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