I haven't received my transfer yet, what should I do?

Published on: 2024-10-18 11:41:33 +0100

If you haven’t received your bank transfer yet, there can be a few different reasons why this may have happened:

• The funds have been sent to the wrong details (please double-check this information with the sender)

• You don’t have an active card (Mastercard®) on your Pockit account

• Your account is currently limited

• There are transfer delays due to either internal and external processes

• Type of payment sent - certain transactions such as betting winnings & refunds are not processed directly by Pockit but the sender

Transfers from another individual account typically should be credited to your account within a few hours, if this timeframe has expired and none of the above reasons apply please contact us via the chat function or by sending an email.