How do I cancel a Direct Debit?

Published on: 2024-10-22 14:54:03 +0100

You can cancel a Direct Debit from your online account or by contacting the merchant directly.

Here's how to cancel a Direct Debit using the Pockit app:

1. Log in to your Pockit app.

2. Tap on the "More" tab at the bottom of the screen

3. Tap "Direct Debits"

4. Tap on a Direct Debit from the active Direct Debit mandates section

5. Tap "Cancel Direct Debit" to cancel all future payments.

Here's how to cancel a Direct Debit using the webpage:

      1. Log in to the Pockit website

      2. Tap "Direct Debits"

      3. Tap on the Direct Debit from the active Direct Debit mandates section

      4. Tap "Cancel Direct Debit" to cancel all future payments.

• When you cancel a Direct Debit in the app, bear in mind that this cannot be undone, which means you will have to set up a Direct Debit again should you change your mind in the future.

• If you cancel a Direct Debit from your Pockit account, after a Direct Debit has failed, the merchant may still try to collect the payments as a recollection payment. 

• You’ll need to cancel a Direct Debit at least one full day before it’s due to leave your account, otherwise it might still go through.