How can I change my virtual card to a physical card?

Published on: 2024-10-18 11:26:05 +0100

You can swap your virtual card with a contactless prepaid card quickly & easily in the Pockit app or your web account.

Here's how to do this in the Pockit app:

1. Log in to your Pockit app.

2. Tap on the "Account" tab at the bottom of the screen.

3. Tap on "Replace card"

4. Confirm your residential address. Please make sure it's correct, to avoid delays.

5. Confirm the issue of your new card

Here's how to do this in your web account:

1. Log in to your Pockit web account.

2. Click on the "Manage card" menu below the balance box.

3. Click "Replace card".

4. Confirm your residential address. Please make sure it's correct, to avoid delays.

5. Confirm the issue of your new card

Please note that if you are a new customer ordering a physical card your virtual card should remain active until you activate your new physical card.