How long does a card payment dispute take?
Published on: 2024-10-22 14:42:01 +0100
The time a card payment dispute (Chargeback) can take depends on a number of reasons.
The type of dispute case raised
How long it takes the merchant to respond to the dispute
How long it takes Mastercard to decide an outcome once all evidence is received
Disputes are typically resolved within 45 calendar days (starting once it has been processed by Pockit) however depending on the type of dispute this can take up to 90 calendar days. That’s why we typically recommend trying to resolve the matter directly with the merchant first where possible.
Once our disputes team has an update on your case they will reach out to you via email.
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