When will I receive a response to my question?

Published on: 2024-10-17 15:07:29 +0100

Our agent will typically respond to customer service related queries within 24 hours! It is encouraged to browse our useful help centre (FAQ) first as you may get an answer quicker.

If your query is in relation to a non-customer service query such as a dispute or account review the relevant team will provide an update as soon as possible.

We encourage all customers to review the correspondence received already and refer to any timeframes we may have already provided for you to receive an update.