How can I make a complaint?

Published on: 2024-10-17 15:08:29 +0100

While we do our best to offer the best possible products and services, sometimes things go wrong, and for that we’re sorry. If you are dissatisfied with Pockit, or the level of service that has been provided and you would like to make a complaint, please contact us using one of the following methods:

Email: [email protected]
Chat:
- via your Pockit app
- via your web account
Post: Pockit Ltd PO Box 1379, Newcastle Upon Tyne NE99 5FG

When contacting us, please provide:

your name
your nine-digit customer reference number
the reason for your concern.

Please make it clear that you’re unhappy and would like to make a formal complaint. This enables us to help you in line with the relevant complaints process. When doing so, please also include as much relevant information as possible to assist us.