Why can I not see a Direct Debit on my Pockit account?

Published on: 2024-10-22 14:57:16 +0100

There can be a couple of reasons why a Direct Debit may not appear on your account:

• New Direct Debits may take a couple of days for the merchant to process

• The Direct Debit has been cancelled

• The payment is not a Direct Debit but a subscription billed to your Pockit card instead - click here to learn more

If none of the above reasons apply to your situation, you can contact us via the chat function or by emailing us.