I submitted my documents, why is my account still restricted?

Published on: 2024-10-25 13:37:03 +0100

When you upload the documents to us, we need time to review all the information. 

Rest assured that our team is working through that as quickly as they can, and when there is an update, we will contact you automatically. 

Sometimes reviewing documents can take a little more time, because incomplete or the wrong information has been provided. That can be avoided by making sure that all the relevant documents are provided and in the correct format to avoid delays. 

Chasing for updates unfortunately cannot speed up the process.