What should I do if I'm unable to access my Pockit account?

Published on: 2024-10-31 13:22:33 +0000

If you are unable to access or log in to your Pockit account, this may be caused by various reasons. To troubleshoot this, you can follow these steps to regain access:

1. First, check if you have verified your email address using the link that we have sent to your email. When you log in the first time or from a new device, we need you to confirm that via the link sent to your email.

2. If you still have no access, it could be that you are trying to log in using a different phone number. Please double if you are using the right phone number. If you need to reset your phone number or link it to a new one, you can click here to learn how to do that.

3. If you still have no access, it could be that you are trying to log in using a different email address. Please double check if you are using the email address that has been registered to your Pockit account. If you need to reset your email or link it to a new email, you can click here to learn how to do that.

4. If you still have no access, you may be entering a wrong password. Click here to learn how to reset your password.

5. Still no access? Please contact us by sending an email to our customer service team and 

   1. explain the issue that you are experiencing, 

   2. what step(s) you have already taken to try to resolve this, 

   3. a screenshot of any error messages you have received, and

   4. any other relevant information like if you recently changed your phone number or email address