How to make a complaint?

If you are dissatisfied with Pockit, or the level of service Pockit has provided you with, please contact us using one of the below convenient ways:

When contacting us, please provide:

  1. your name
  2. your nine-digit customer reference number
  3. the reason for your concern.

For us to be able to provide you with a prompt response, please include as much relevant information as possible to assist us.



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