How to make a complaint?

Modified on Tue, 18 Oct 2022 at 10:43 AM

If you are dissatisfied with Pockit, or the level of service Pockit has provided you with, please contact us using one of the below convenient ways:



When contacting us, please provide:



  1. your name

  2. your nine-digit customer reference number

  3. the reason for your concern.


For us to be able to provide you with a prompt response, please include as much relevant information as possible to assist us.