I'm struggling with personal issues, where else can I get help?

Published on: 2024-10-17 14:51:17 +0100


We understand that sometimes you may need help and support with personal matters where Pockit may not be able to help. We’ve prepared a list of contacts you can reach out to when you need help the most. 


We’ve list a number of charities and organisations below in the table who can offer advice, help and support if you're in difficult circumstances.

Access to benefits


Citizens Advice Help To Claim service can support you through your application for universal credit

Phone: England: 0800 144 8 444

England textphone: 18001 0800 144 8 444


Wales: 08000 241 220

Wales textphone: 18001 08000 241 220


Scotland: 0800 023 2581


Website


Turn2Us have a useful benefits calculator which can help you understand what you are entitled to.

Website


Working Families have a useful guide on the benefits available to people in work.

Website

Check how to get a Budgeting Loanto help pay for:

  • furniture or household items (for example, washing machines or other ‘white goods’)

  • clothes or footwear

  • rent in advance

  • costs linked to moving house

  • maintenance, improvements or security for your home

  • travelling costs within the UK

  • costs linked to getting a new job

  • maternity costs

  • funeral costs

  • repaying hire purchase loans

  • repaying loans taken for the above items

Website

Heating & energy

Check Citizens Advice on how to claim a temporary credit if you can't afford to top up your meter

Website

Check Citizens Advice on how to get extra support from your energy supplier

Website

Financial difficulties — charities that offer free independent debt advice.

StepChange 


Phone: 0800 138 1111


Website


My money steps from National debt line


Phone: 0161 640 5212


Website


Debt support trust


Phone: 0800 085 0226


Website


Debt advice foundation


Phone: 0800 043 4050


Website


The money charity


Phone: 0207 062 8933


Website


Housing


Shelter offer housing advice, support and legal services to anyone living in poor housing or at risk of homelessness in England and Scotland in the UK.


Phone: 0808 800 4444


Website


Crisis


Website


Homeless Link


Website


Emmaus


Website


St. Mungos


Website



Centrepoint run a service called Nightstop providing emergency accommodation in volunteer homes across the country.


Website


Domestic Violence


The National Centre for Domestic Violence provides a free, fast emergency injunction service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation.


Phone: 0800 970 2070
Option 1: Information about getting an injunction.


Website



Women's Aid supports domestic violence survivors through advocacy and practical support.


Website



Refuge offer specialist support for women and children experiencing domestic violence. 


Website


Asylum seekers and refugees

The Red Cross helps newly arrived migrant living in the UK with travel vouchers, food parcels, small amounts of cash, benefits and careers advice and adjusting to life in the UK.


Website


Financial exploitation


Stop Loan Sharks provide specialist support, help and advice for victims of loan sharks.


Website


Bereavement


Cruse provides a specialist support and information for bereaved people across the UK.


Phone: 0808 808 1677


Website


Tell Us Once is a service that lets you report a death to most government organisations in one go.


Website 

Relationship Breakdown

Check Citizens Advice's guide for making practical arrangements around shared finances, living and children when a relationship ends.


Website



Gingerbread provides support for single parent families and can advise on separation, benefits, child tax credits work and housing.


Website


Mental health


Mind can help guiding through the types of mental health problems, where to get help, medication and alternative treatments.

Phone: 0300 123 3393 or text 86463


Website


Rethink Mental Illness have information about different types of mental illness, diagnosis and treatments as well as support groups around the country.

Website


SANE provide practical help, emotional support and specialist information to individuals affected by mental health problems, their family, friends and carers.

Phone: 0300 304 7000


Website


YoungMinds Crisis Messenger is a free, 24/7 support line for young people going through a mental health crisis. All texts are answered by trained volunteers, with support from experienced clinical supervisors

Text YM to 85258


More information

Depression/anxiety


Mind have a team that provides information on a range of topics including: types of mental health problems, where to get help, medication and alternative treatments. They can also signpost you services offering help and support in your local area.

Phone: 0300 123 3393 or text 86463


Website

Drug addiction


NHS provides drug support services across the country

Website

Alcohol addiction


NHS provides alcohol support services across the country

Website

Gambling addiction


GamCare aims to help problem gamblers, as well as their friends and families by providing advice and face to face counselling.

Phone: 08088020133


Website


Gordon Moody Association offers residential courses for whose who have problems with gambling.

Phone: 01384 241292


Website

Serious long term illness


The People Hub works to empower people with long-term health conditions and disabilities through knowledge sharing.

Head to sheets 3 and 4 from here.


MacMillian offers a range of support services and advice, including money worry advice.

Phone: 0808 808 00 00


Website

Social Isolation


WaveLength gives media technology (radios, televisions and tablets) to lonely people living in poverty.

You need to be referred but can find more information on how to apply for this service on the website

Living with a learning disability


Mencap Learning Disability Helpline provides advice and information on all issues relevant to people with learning disabilities and their families.

Phone: 0808 808 1111


Website





Support you may find useful if you have a disability or a physical or mental health condition

Mental health


Mind can help guiding through the types of mental health problems, where to get help, medication and alternative treatments.

Phone: 0300 123 3393 or text 86463


Website


Rethink Mental Illness have information about different types of mental illness, diagnosis and treatments as well as support groups around the country.

Website


SANE provide practical help, emotional support and specialist information to individuals affected by mental health problems, their family, friends and carers.

Phone: 0300 304 7000


Website


YoungMinds Crisis Messenger is a free, 24/7 support line for young people going through a mental health crisis. All texts are answered by trained volunteers, with support from experienced clinical supervisors

Text YM to 85258


More information

Depression/anxiety


Mind have a team that provides information on a range of topics including: types of mental health problems, where to get help, medication and alternative treatments. They can also signpost you services offering help and support in your local area.

Phone: 0300 123 3393 or text 86463


Website

Drug addiction


NHS provides drug support services across the country

Website

Alcohol addiction


NHS provides alcohol support services across the country

Website

Gambling addiction


GamCare aims to help problem gamblers, as well as their friends and families by providing advice and face to face counselling.

Phone: 08088020133


Website


Gordon Moody Association offers residential courses for whose who have problems with gambling.

Phone: 01384 241292


Website

Serious long term illness


MacMillian offers a range of support services and advice, including money worry advice.

Phone: 0808 808 00 00


Website

Social Isolation


WaveLength gives media technology (radios, televisions and tablets) to lonely people living in poverty.

You need to be referred but can find more information on how to apply for this service on the website

Living with a learning disability


Mencap Learning Disability Helpline provides advice and information on all issues relevant to people with learning disabilities and their families.

Phone: 0808 808 1111


Website


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