-
0. I haven't received my transfer yet, what should I do?
-
1. What will happen to my declined funds?
-
2. My account is under review, what will happen to my expected payments?
-
3. My account is under review, how do I access my funds?
-
4. My submitted documents have been rejected, what should I do?
-
5. How long will it take for my documents to be verified?
-
6. I submitted my documents, why is my account still restricted?
-
7. What can I do if I have lost access to my registered email address?
-
8. Why am I not eligible for credit builder?
-
9. Why can't I access Personal Credit?
-
10. Why can't I access Income Advance?
-
11. What should I do if I'm unable to access my Pockit account?
-
12. What should I do if I haven't received my cashback?
-
13. Why has my inbound transfer declined?
-
14. What will happen to my declined funds?
-
15. What should I do if I have sent money to the wrong account?
-
16. How can I change my password?
-
17. What should I do if my statement seems incorrect?
-
18. Can a transfer be cancelled once it has been sent?
-
19. Why is my card payment pending?
-
20. How can I change my phone number?
-
21. What is a PayPoint expiry error?
-
22. How can I reset my phone number to log in?
-
23. What should I do if my transfer out has been declined?
-
24. I haven't received my cash deposit, what do I do?
-
25. I have blocked my Pockit card's PIN, what should I do?
-
26. I don't have the required documents, what do I do?
-
27. I'm unable to withdraw cash via Paypoint
-
28. The ATM did not dispense my cash, but the money has come off my balance
-
29. A merchant does not accept pre-paid cards, what should I do?
-
30. How can I upgrade my plan?
-
31. How can I downgrade my plan?
-
32. Why can't I get £100 Income Advance?
-
33. I did not receive my gift card, what should I do?
-
34. What should I do if my gift card did not work when I attempted to use it?
-
35. I purchased multiple gift cards but only received an email for one
-
36. What if I can no longer access the email account my gift card was sent to?
-
37. Why can't I close my account?