Help Centre
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How does a Pockit prepaid Mastercard® work?
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How long is your Pockit card valid for?
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How to authorise online 3D secure transactions in Mobile App and Web Account?
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Can you use Pockit’s additional joint cards to teach your teenager how to budget and spend their money responsibly?
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Can you use Pockit’s additional joint cards to split bills with flatmates?
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How long does it take to transfer money to your additional card?
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How to add money using a debit card?
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How to pay in your salary and benefits?
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How to add money to your Pockit Account?
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How to send money abroad?
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How much money can you send abroad?
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How long does it take to send money abroad?
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Do I have to sign or commit to anything to get paid early?
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What’s the benefit of getting paid early?
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What benefits can be paid early?
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What is an Income Advance and how does it work?
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How can you access Income Advance?
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Do you need a good credit score to access Income Advance?
Manage cash
Add or get cash out, troubleshooting and more
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Will you ever change how you offer cashback?
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Will I receive Cashback in addition to special offers or promotions?
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Is there a limited number of times I can earn Cashback at a participating retailer?
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How much data do you need?
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What do mobile phone tariffs include?
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Do you have to pay an upfront cost for a contract phone?
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What does Pockit accept to verify your account?
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Why my account is under review?
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What does Pockit accept as a proof of source of funds in your Pockit account?